Delete your VendorsAxis account

VendorsAxis

5595 Camino Besar, Yorba Linda, CA 92887

support@vendorsaxis.com

You can delete your VendorsAxis account and its data at any time. There are two ways to do it.

From inside the app

Sign in, go to Profile, scroll to the bottom, and choose Delete My Account. You'll be asked to type DELETE to confirm. This is immediate and cannot be undone.

By email

If you can't sign in, email support@vendorsaxis.com from the address on your account with the subject “Delete my account”. We'll confirm your identity and delete the account within 30 days, usually much sooner.

What gets deleted

• Your login — email address and password. You won't be able to sign in again.
• Your profile: name, company name, phone number, website, bio, logo, ZIP code and service area.
• Your trades, certifications and any certification documents you uploaded.
• Your community posts.
• Quote requests and call requests you sent.
• Messages you sent.
• Your matches, revealed contacts and saved connections.
• Push notification registrations for your devices.

What we keep, and why

• Messages sent to you by other people. Those belong to their sender and stay in their conversation history. Your side of the conversation is removed.
• Abuse reports. If another member reported a message, we keep that report so the same conduct can't be erased by deleting an account. It no longer carries your personal details.
• Billing records. If you ever paid for a subscription, we keep the invoice record as long as tax and accounting law requires. Payment card details were never stored by VendorsAxis — Stripe handles those.
• Anonymous product feedback. Any feedback you submitted is unlinked from you and kept without your identity attached.

Before you delete

Deleting is permanent. If you have an active subscription it will be cancelled as part of the deletion, and there's no refund for the remainder of the billing period. If you only want to stop notifications, you don't need to delete your account — you can turn them off in your profile.

Questions: support@vendorsaxis.com